Privacy Policy

This policy was updated on 25/09/2026.

About this Privacy Policy

Belle Rose Design Studio is a building design and drafting practice providing residential building design services in New South Wales. Our services include architectural drafting, building plans, Development Applications (DA), Complying Development Certificates (CDC), alterations and additions, dual occupancies, new homes and related design documentation. This Privacy Policy explains how Belle Rose Design Studio collects, uses, stores and protects personal information provided by clients, prospective clients, builders, consultants, contractors, certifiers, suppliers and other parties we work with. Belle Rose Design Studio respects the privacy of individuals and aims to handle personal information responsibly, securely and transparently.

Where applicable, Belle Rose Design Studio will handle personal information in accordance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs).

Information We Collect

Depending on the nature of the project and our dealings with you, Belle Rose Design Studio may collect and hold information including:

Full name and preferred name
Residential, project or property address
Postal and billing address
Email address
Telephone and other contact details
Information relating to your property
Property ownership or occupancy information relevant to the project
Project requirements, design preferences and instructions
Information contained in surveys, site measurements and existing plans
Development Application and Complying Development Certificate information
Correspondence with councils, certifiers and other authorities
Information relating to builders, engineers, consultants and other project participants
Invoices, payment records and transaction information
Photographs of properties and project sites
Documents supplied to us by you or other project consultants
Records of communications, including emails, messages, telephone discussions and meeting notes
Any other information reasonably required to provide our services.

How We Collect Personal Information

Belle Rose Design Studio may collect personal information:

Directly from you when you make an enquiry or engage our services
Through our websites enquiry form
By email, telephone, text message or other electronic communication
During site inspections and consultations
When you provide plans, surveys, certificates, photographs or other project documents
From builders, architects, engineers, certifiers, consultants or other authorised project participants
From councils, planning authorities or other government bodies where reasonably necessary for your project
Through third-party platforms or services used to communicate with clients or manage our business.

Where reasonably practical, Belle Rose Design Studio will collect personal information directly from the individual concerned.

Why We Collect and Use Personal Information

Belle Rose Design Studio collects and uses personal information for purposes including:

Responding to enquiries and preparing quotations
Establishing and managing client relationships
Providing building design and drafting services
Preparing architectural and building documentation
Preparing plans and documentation for DA and CDC applications
Communicating with councils, certifiers and planning authorities
Coordinating with engineers, surveyors, builders and other consultants
Arranging site inspections and measurements
Managing project revisions and client instructions
Preparing invoices and processing payments
Maintaining business and project records
Resolving disputes or responding to complaints
Meeting legal, regulatory or professional obligations
Protecting Belle Rose Design Studio's legal rights and interests
Improving our services and business operations
Communicating information about our services where permitted by law.

Belle Rose Design Studio will generally only collect and use information that is reasonably necessary for these purposes.

Disclosure of Personal Information

Belle Rose Design Studio may disclose relevant personal information to third parties where reasonably necessary to provide our services, administer a project, comply with legal requirements or protect our legitimate business interests.

Depending on the project, information may be disclosed to:

Local councils and planning authorities
Private certifiers and building certifiers
NSW Government departments and authorities
Surveyors
Structural engineers
Civil engineers
Geotechnical consultants
Bushfire consultants
Town planners
Energy and sustainability consultants
Builders and contractors
Other consultants engaged in connection with the project
Legal, accounting, insurance or professional advisers
IT, cloud storage, software and business service providers
Payment processors and financial institutions
Other parties where you have authorised us to provide the information.

We will only disclose information that is reasonably necessary for the relevant purpose wherever practical.

Development Applications and Planning Information

When preparing or assisting with a DA, CDC or other planning approval, information contained within application documents may be provided to the relevant council, certifier, planning authority or other authorised body. Some information associated with planning and development applications may become accessible to members of the public under applicable planning and government information laws. Belle Rose Design Studio does not control the privacy practices, publication requirements or information-access policies of councils, certifiers or government authorities.

Building Plans and Property Information

Belle Rose Design Studio may hold plans, drawings, photographs, surveys, site measurements and other information relating to a client's property. These documents may contain information identifying the property, its occupants, owners or other individuals. Such information will be used primarily for the purpose for which it was provided, including preparing, coordinating, revising and submitting building and planning documentation. Belle Rose Design Studio will not intentionally sell or commercially trade client plans or personal information to unrelated third parties.

Marketing and Communications

Belle Rose Design Studio may use contact information to communicate with existing or prospective clients about our services, quotations, projects or other business-related matters. Where required by applicable law, Belle Rose Design Studio will provide an appropriate means to opt out of receiving direct marketing communications. We will not knowingly sell personal information to third parties for their own marketing purposes.

Website and Online Services

When you visit the Belle Rose Design Studio website, certain technical information may be collected automatically by our website hosting provider, analytics services or other online service providers.

This information may include:

IP address
Browser type
Device information
Pages visited
Approximate location information
Date and time of visits
Referring websites
Other technical information relating to website use.

This information may be used to maintain website security, understand website usage, improve our website hosting provider and monitor the traffic to our website and subsequently, the effectiveness of our marketing. Belle Rose Design Studio may use cookies or similar technologies where supported by the website and its service providers.

Third-Party Services

Belle Rose Design Studio may use third-party software and service providers to operate its business, including services for:

Email and communication
Cloud storage
Project management
Accounting and invoicing
Website hosting
Customer relationship management
Online forms
Marketing and analytics
Document management.

These providers may store or process information on behalf of Belle Rose Design Studio. Where practical, Belle Rose Design Studio seeks to use reputable service providers and take reasonable steps to protect personal information handled through these services.

Overseas Disclosure and Storage

Some third-party software, cloud storage, hosting, communications, accounting or other service providers used by Belle Rose Design Studio may store or process information outside Australia. Where personal information is disclosed to an overseas service provider, Belle Rose Design Studio will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations. The location of data storage may vary depending on the service providers used by Belle Rose Design Studio from time to time.

How We Store and Protect Information

Belle Rose Design Studio takes reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised modification
Unauthorised disclosure
Destruction.

Depending on the nature of the information, security measures may include password protection, access controls, secure cloud storage, device security and other reasonable administrative and technical safeguards. No electronic storage or transmission system can be guaranteed to be completely secure. Belle Rose Design Studio cannot guarantee absolute security of information transmitted electronically.

How Long We Keep Information

Belle Rose Design Studio generally retains personal information for as long as reasonably necessary to:

Provide and administer our services
Maintain appropriate project records
Meet legal, accounting, insurance or regulatory requirements
Resolve disputes
Protect our legal rights and interests.

When personal information is no longer reasonably required, Belle Rose Design Studio may securely delete, destroy or de-identify it where appropriate.

Certain project records may need to be retained for extended periods due to contractual, legal, insurance or professional requirements.

Access to Your Personal Information

You may contact Belle Rose Design Studio to request access to personal information we hold about you. We will generally respond to a valid request within a reasonable period. In certain circumstances, access may be refused or limited where permitted or required by law, including where providing access would adversely affect the rights of another person or where another legal exception applies. If access is refused, Belle Rose Design Studio will generally provide an explanation where appropriate.

Correction of Personal Information

If you believe personal information held by Belle Rose Design Studio is inaccurate, incomplete or out of date, you may contact us and request that it be corrected. Belle Rose Design Studio will take reasonable steps to correct information where appropriate.

Privacy Complaints

If you believe Belle Rose Design Studio has mishandled your personal information or has not complied with this Privacy Policy or applicable privacy obligations, you may contact us using the details below. Please provide sufficient information for us to understand and investigate your complaint. Belle Rose Design Studio will review the complaint and respond within a reasonable period. If you are not satisfied with our response, and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to make a complaint to the OAIC.

Anonymity and Pseudonyms

Where it is reasonably practical, individuals may deal with Belle Rose Design Studio anonymously or using a pseudonym. However, this may not be practical for many building design services because we generally need accurate client, property and project information to prepare documentation, communicate with councils and certifiers, issue quotations and invoices, and provide our services.

Third-Party Websites

The Belle Rose Design Studio website may contain links to websites operated by third parties. Belle Rose Design Studio is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

Belle Rose Design Studio may update this Privacy Policy from time to time to reflect changes to our business, technology, services or privacy obligations.

The latest version will be made available on our website. The date at the beginning of this Privacy Policy indicates when it was last updated.

Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Belle Rose Design Studio

Email: info@bellerosedesigns.com
Phone: 61+ 402 521 790
Website: bellerosedesignstudio.com